Construction & Restoration
Managed IT, security, network, and AI orchestration for Pacific Northwest contractors — built around the operational reality your work actually runs on.
Xactimate that has to stay in sync across desktop, online, and mobile, and reconcile with the carrier portal at the end. Bluebeam sessions that hold together when the GC’s plan room and your estimator’s iPad are working the same drawing set, and 200-megabyte construction-document PDFs that open in seconds rather than minutes. Office-to-jobsite data flow that doesn’t care whether your tech is on Ethernet or a cellular dead zone. Documentation discipline because your work product — whether that’s a defect-claim photo set five years later or a submittal package the GC’s lawyer pulls into discovery — is also your legal record.
Tell us what’s breaking →The Bluebeam Studio session that hung for forty minutes the morning of the bid walkthrough, with three estimators staring at a spinner while the GC’s plan room kept loading without their markups. The Xactimate desktop estimate that diverged from the online version while your estimator was sketching from the field laptop, and nobody noticed until the carrier supplement got bounced. The plan revision the architect issued at 4:45 on a Friday that didn’t make it into the field set until the wall framing was already wrong. The State Farm program portal that wouldn’t accept your XactAnalysis upload because your firm credential expired and the help line is closed weekends. The defect-litigation document request that lands two years after the repair, and the production set has to come from photos, sketches, dailies, submittals, and carrier correspondence scattered across three storage locations and an ex-employee’s laptop.
If any of that sounds familiar, we’ve worked through it before.
The Craftwork Group is a young entity. The people doing the work aren’t.
Our principal has spent eighteen years building IT for Pacific Northwest contractors — defect-repair shops, restoration teams, and trade-supply operations alike — including a multi-year embedded engagement with a regional Pacific Northwest defect repair contractor on the full restoration-claim workflow: Xactimate, carrier program integrations across the major carriers, field-to-office documentation discipline. Same operational reality your shop runs.
What working with us actually looks like. Helpdesk opens at 6:30 AM and runs until 5:00 PM, with on-call coverage after hours. Standard SLA is one-hour response; in practice, most calls get answered live as they come in. We treat phone calls as priority because if you’re calling, it’s urgent. The only thing that bumps a live call is a monitoring alert flagging a system down or under attack. We’re often the ones who tell you something broke before you noticed — and often have it fixed before you’d have called.
A note on the rest of the field. We’ve spent the last few months calling MSPs posing as a buyer to see how the market actually operates. Over seventy-five percent never picked up the phone. None returned the sales inquiry. If you’ve shopped for IT support before, that probably tracks. We don’t work that way.
Most contractors in this work get one of three IT options, and each one misses something. Generic MSPs that treat Xactimate and Bluebeam as just-another-application. Estimating-software consultants who help you estimate better but won’t run your firewall. Construction IT shops built for big GCs running heavy Procore, which isn’t where you live. We sit at the overlap — the proof is in what our other clients are already buying from us.
We work with PBS Supply and Cressy Door Co. — long-standing Pacific Northwest operations where large-file performance, field-to-office reliability, and documentation discipline matter every day they ship. Several other trade-supply, door, and general-contractor clients in the region run on the same posture but prefer not to be named publicly, which we respect. On the carrier-integration side, we’ve helped clients navigate State Farm, Allstate, and USAA program requirements. Travelers we haven’t shipped yet, and we’ll say that up front rather than learn it together on your dime.
On the litigation-evidence side: we also run IT for a Bellevue construction-defect law firm. The documentation discipline your repair work needs to survive in deposition isn’t something we read about. It’s something our other clients are demanding from us this quarter.
Desktop, online, and mobile Xactimate kept in sync the way the carrier expects. Pricing-data refresh discipline so estimates don’t get bounced for outdated line items. JobNimbus <-> Xactimate integration where you use it; help untangling sync failures where it breaks. XactAnalysis credential and program-portal hygiene so your team isn’t locked out the morning a supplement is due.
Before any of the niche depth matters, the standard MSP work has to be solid. Workstation and server monitoring. Microsoft 365 management. Enterprise-grade firewalls, switching, and Wi-Fi sized for your office and your warehouse. Backup and disaster recovery with documented recovery drills — not the kind nobody runs until something breaks.
Photo, moisture-reading, and sketch capture on field devices that actually syncs back to the office Xactimate file — not “syncs eventually.” Bluebeam markup sessions that hold together when the GC’s plan room and your estimator’s iPad are working the same drawing set, and plan version control that doesn’t depend on a file name ending in “_FINAL_v3_actually_final.” Cellular fallback for jobsite dead zones. Mobile device management that doesn’t require your estimator to call support every time she switches between the office Wi-Fi and the truck.
Construction work has a second life as evidence. Defect-repair photos, moisture logs, and carrier correspondence on one side; submittals, shop drawings, RFI threads, and plan-revision history on the other. All of it has to be retrievable five and seven years later — and the production set has to be defensible against a discovery request. We build retention and storage architecture around that reality from day one, not bolted on after a subpoena lands.
AI tools live inside the platforms you already use — Xactimate’s line-item recommendations and Sketch Scan, Bluebeam’s smart-hatch and AI markup features. We help you actually use those, not avoid them. Beyond what Xactimate and Bluebeam ship, there are real wins available: photo classification at intake, document indexing across years of project history for defect-litigation defense, COI and program-credential tracking that doesn’t depend on a spreadsheet, estimate-to-actuals reconciliation between Xactimate line items and your accounting system, plan-version drift detection across project archives.
What we won’t do: promise to “automate your estimating.” That’s not where the economics are honest yet. The right AI deployment in this work eliminates hours of administrative reconciliation per week. The wrong one creates new work managing the AI.
Your model choice. Your API keys to OpenAI, Anthropic, or whoever you pick. Your data on infrastructure you own. We configure, deploy, and operate; you keep the keys and the option to take it all elsewhere.
No phone tree. No demo deck. A real conversation about what’s breaking in your operation, what you’ve already tried, and whether there’s a path where we’d actually be useful. If we’re not the right fit — say, you’re a large GC running heavy Procore and that’s not our depth — we’ll tell you and point you somewhere honest.
If we are a fit, the next step is an operations audit. A half-day on-site, a written assessment of what we’d do and what it would cost, no obligation past that point.
Book the 30-minute call →The Craftwork Group provides IT infrastructure and documentation systems; document strategy and legal compliance remain with your counsel.