Your technology,
handled.
So you can run
your business.
The Craftwork Group manages your infrastructure, secures your systems, and deploys AI that eliminates real work — all under one roof, on a flat rate.
Everything your stack needs.
Nothing you don't.
Proactive monitoring, on-call support, security, cloud, and networking — flat-rate, fully managed, no surprise invoices.
We cover three areas of your technology stack: managing your day-to-day IT infrastructure, protecting it from threats, and deploying AI that eliminates manual work. Most clients start with managed IT and add capabilities as they see the impact.
Managed IT Services
24/7 monitoring, patch management, and helpdesk support for your entire environment — workstations, servers, printers, and everything in between.
// endpoints · servers · helpdeskCloud & Microsoft 365
Migration, configuration, licensing, and ongoing management of Microsoft 365, Azure, and SharePoint — designed for the way your team works.
// m365 · azure · sharepointNetwork & Connectivity
Enterprise-grade firewalls, managed switching, secure Wi-Fi, and VPN. Built for your floor plan and your headcount, not a generic template.
// cisco · meraki · fortinet · ubiquitiCybersecurity & Compliance
Multi-layer protection: EDR, email filtering, DNS security, MFA enforcement, and security awareness training built for your actual risk profile.
// edr · email · mfa · dnsBackup & Disaster Recovery
Business-continuity backup with verified recovery runs on a schedule. We confirm it works before you need it — not after.
// veeam · acronis · immutable offsiteOn-Site & Project Work
Office moves, server room builds, device deployments, and structured cabling. Real technicians with real tools — Seattle to Portland.
// field teams · wa · orBeyond managing and protecting your infrastructure, we build systems that do real work.
AI that does
real work.
Not a product pitch. Not a demo. We audit your operations, find where AI moves the needle, then build and deploy the systems ourselves.
"We audit where AI can work for your business, then build and deploy it — no hype, just systems that work."
Most AI vendors sell you a subscription. We sell you outcomes. Before we recommend a single tool, we map your workflows, identify bottlenecks that cost you time and money, and figure out which problems are actually worth solving with AI.
Then we build the integrations, configure the models, train your team, and run it in production — with ongoing support so it keeps working as your business evolves.
The right AI deployment eliminates hours of manual work per employee per week. The wrong one wastes budget and creates new problems. We know the difference.
Audit to go-live. Four steps.
Workflow Audit
We map your operations — staff time, communication patterns, data flows, and manual tasks — to find where AI creates real leverage vs. noise.
Solution Design
We design a targeted system using the right tools for your situation. Off-the-shelf where it fits. Custom-built where it doesn't.
Integration & Deploy
We build the connections and configure the logic against your existing software — your CRM, ERP, email, scheduling tools, whatever you already use.
Train & Support
Hands-on training with your team, clear documentation, and ongoing support. The deployment evolves as your business does.
Four capability areas for SMBs
Workflow Automation
Eliminate manual, repetitive work across your business. Scheduling, data entry, routing, follow-ups — the tasks that eat hours without adding value.
AI-Assisted Communication
Intelligent assistants for customer intake, internal knowledge retrieval, email drafting, and multi-channel response — tuned to your brand and service catalog.
Data Intelligence
Turn raw business data into clear signals. We build dashboards, automated reports, and AI-powered analysis without requiring a data team on your payroll.
Custom AI Tooling
When your problem doesn't fit a product, we build for it — document processing, industry-specific workflows, proprietary integrations, and purpose-built internal tools.
Not sure where to start?
Start with the audit.
A 60-minute AI readiness conversation with our team. We'll tell you honestly where AI can move the needle in your business — and where it can't. No commitment required.
Here's why businesses in the PNW choose us over the other options.
Built for the way
real businesses run.
100+ combined years of IT experience across our team — from help desk to enterprise architecture. We treat a 12-person shop with the same level of care as a 200-person operation — because both of them need IT that works.
Pacific Northwest Coverage
Field operations across Washington and Oregon — Seattle metro, Eastside, Tacoma/Olympia, and the Portland corridor. Remote support everywhere else.
Sub-2-Hour Response SLA
Priority support with guaranteed response times. Critical outages get worked in minutes — not sitting in a ticket queue.
Compliance-Aware Operations
HIPAA, PCI-DSS, and state data privacy frameworks. We build compliance into your infrastructure — not bolted on top after the fact.
Strategic Partnership, Not Just Support
Every client gets a dedicated vCIO relationship. We align your technology roadmap to your business goals — not just keep the lights on.
Meet the people behind the systems.
The TeamBuilt by people who’ve been
in the trenches
Ryan Collier has spent 26 years in IT — starting in break-fix, building an MSP from the ground up, and now deploying AI in production environments that real businesses depend on.
You know our names
Small team by design. The person who picks up the phone is the person who fixes the problem. No ticket queue, no tier-1 runaround, no “I’ll escalate this for you.” We own the outcome.
17+ dealerships. We know this world.
CDK outages at 2am. Reynolds migrations. Tekion rollouts. FTC Safeguards deadlines. We’ve been inside the DMS, the compliance stack, and the service bays. Dealership IT isn’t a vertical we serve — it’s where we built our depth.
AI built in-house, deployed in production.
We don’t resell AI tools. We build and deploy automations, integrations, and AI workflows on infrastructure we manage. The team that built it is the team that supports it.
“I started answering help desk calls in 1999. Every tool we deploy, every system we manage — I’ve personally been inside something like it. That’s not something you get from a national MSP.”
— Ryan Collier, Founder
PNW-rooted. Field teams from Seattle to Portland. Headquartered in Kent, WA.
Whatever your industry, we already know your workflows.
Industries We ServeThe PNW businesses
we work with daily.
We're not generalists who learned your industry from a checklist. We've done the work — inside dealerships, clinics, job sites, and legal offices across Washington and Oregon.
Let's talk about
your technology.
Managed IT, AI integration, or just a second opinion on your current setup — we're a straightforward conversation away.
Start the Conversation
Tell us about your business and what you need handled.