Four things we
don't compromise on.
Transparency, accountability, craftsmanship, and long-term thinking. Not aspirations — how we run every engagement.
- Pacific Northwest, independently owned — no private equity, no growth-at-any-cost agenda
- Engineers who came up through operations, not sales
- Vendor-agnostic — we recommend what fits, not what pays commissions
- Month-to-month after 90-day baseline — no lock-in by contract
- We run what we recommend — our own infrastructure is our test environment
- Runbooks delivered as part of every engagement, not locked in our heads
"We built TCG because we kept seeing the same pattern: great technology decisions undermined by the wrong hands operating them. We decided to be the right hands."
The Craftwork Group was founded in 2025 — but the engineers who built it had been working together for years before the name was on the door. TCG came together from an existing team, existing client relationships, and a set of operating standards already tested and proven in production environments across the Pacific Northwest. The founders bring over 70 years of combined field experience in IT infrastructure, managed services, and enterprise operations. Add the full team bench and that number reaches 101+. We didn't start from scratch. We started from proven.
We're small by design. Not because we can't grow, but because the kind of support we offer doesn't scale through ticket queues and tiered escalations. Every client relationship has a named engineer who knows their environment, not a rotating cast of people reading from notes. That's a conscious business decision, and it's the reason our clients stay.
We work across industries — manufacturing, professional services, healthcare-adjacent businesses, and organizations running AI or data workloads on-premises. What they share is a need for IT that runs reliably and someone who gives a straight answer when something breaks. That's what we're here for.
Four things we don't compromise on
Engineers first, everything else second
Ryan started in break-fix in the late 1990s and was running Linux server environments before cloud was an option, building through the full arc of IT: bare metal to virtual, on-prem to hybrid, traditional managed services to AI inference infrastructure. That's not a career highlight — it's the operating context for every recommendation he makes.
His background spans network engineering, Linux systems administration, Windows enterprise environments, identity and access management, storage engineering, and more recently, on-premises AI infrastructure deployment. He doesn't subspecialize into a corner — he holds the full stack, because that's what production environments actually require.
He started The Craftwork Group because he kept watching clients get underserved by firms that treated IT as a product category rather than an operational discipline. TCG is the response to that pattern: a firm where the person responsible for your infrastructure is the same person who picks up the phone.
TCG is built around a core of senior engineers and a carefully selected network of specialists — security, networking, application infrastructure, cloud — who engage on specific workloads as needed. We don't staff generalists to fill a bench. Every person who touches your environment has a specific reason to be there, and Ryan remains the continuity point across all of it.
What's different about working with us
Not claims. Structural differences in how we engage — the kind that show up when something goes sideways at 11pm.
Work with people who give a damn.
If you're tired of IT that treats your environment as a ticket queue — or an upsell opportunity — let's have a conversation. No pitch. Just a straight answer on whether and how we can help.
Let's talk about your environment
Tell us what you're running and what's not working. We'll respond with a straight answer — not a sales call.
Kent, WA 98032
After-hours support available for active clients — we pick up.